We offer flexible cancellation up to 48 hours before check-in for a full refund. For cancellations within 48 hours, a one-night fee applies. Please refer to our booking terms for conference and group reservations.

Yes, we offer airport transfer services from Jomo Kenyatta International Airport (JKIA). Please contact our reservations team at least 48 hours in advance to arrange pickup. Additional charges apply based on vehicle type and time of service.

We welcome pets in designated pet-friendly rooms with prior arrangement. A pet fee applies, and certain restrictions may apply based on size and breed. Please inform us when making your reservation.

Zip lining tours and guided sky cycling excursions require advance booking, especially for groups. We recommend booking at least 24 hours in advance. Swimming pool access is complimentary for all guests.

Absolutely! We have three fully-equipped conference rooms with capacities from 20 to 200 attendees. Our conference packages include AV equipment, catering, and team building activities. Visit our Conferencing page for details.